The Ronald McDonald House Charities of the Central Valley

Mission Statement:

The Ronald McDonald House Charities of the Central Valley, Inc. will provide a "home away from home" and resources to children and their families.

Family Support Associate (Saturday, Sunday, Monday 8a to 4:30p)

Job Definition:

• The Family SupportAssociate is a part-time, hourly position that reports to the Director of Operations.
• The Family Support Associate is the administrator of the house operations during after business hours, ensuring safety and overall management of the house.
• The Family Support Associate is responsible for taking care of family needs and addressing concerns in a professional and caring manner.
• The FamilySupport Associate is responsible for performing regular house chores and housekeeping duties in all common areas of the house.

Department:House Operations (50)

Nature of Work:Family Service

Hotel Management

Non Profit

Confidentiality

Hospitality

Responsibilities:Duties include, but are not limited to the following (other duties may be assigned):

• Responsible for guest procedures such as registration, check in/out, room checks, and occupancy status as requested.
• Responsible for documenting any guest issues or concerns and reporting to Operations Manager, while maintaining confidentiality and accurate records of guest information.
• Maintain constant communication with Social Workers at Children’s Hospital to provide guest with Housing service.
• Frequently coordinates with Family Services Coordinator & Facility Coordinator to fulfill the needs of our guests such as room stay accommodations, internet, food, etc.
• Responsible for updating the guest list and maintaining 100% occupancy monthly.
• Participates in quarterly department meetings as directed by the Operations Manager and Executive Director.
• Responsible for the safety and security of our guests; knowledge of emergency procedures.
• Responsible for implementing House rules, policies, and procedures in a daily basis concerning guests.
• Frequently monitors the House and its guest with periodic walk through of the facility and reports any issues to Operations Manager.
• Responsible for nightly cleaning of facilities as assigned by the Operations Manager including laundry, dusting, vacuuming, mopping and restocking rooms when needed. Assist with overall cleanliness of the front desk and staff back office.
• Regularly provides support and a true sense of hospitality for all guests; fulfill daily needs.
• Data entry as requested.
• May be assigned to be on-call during off hours or scheduled to work during holiday time.

Education:

High School Diploma or Equivalent Required

Experience:Prudent and trustworthy cash handling

Clerical and management basics

Customer Service/client services

Knowledge of hospitality needs

Experience in dealing with emotional situations

Knowledge, Skills, Abilities (KSAs):

Good work ethic and trustworthy

Demonstrate a high level of confidentiality, integrity and compassion

Bi-lingual (English and Spanish) Preferred

Ability to work independently as well as supervise others

Proficient in Microsoft Office

Excellent spoken and written communication

1-2 years of experience working with children & families.

Physical Requirements:

The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions. Modified “light duty” restrictions may be arranged as needed and when available for job-related injuries and illnesses.

While performing the duties of this job, the employee is frequently required to sit, stand, and walk. The employee is regularly required to bend and twist. The employee is occasionally required to reach with above & below shoulders; kneel & squat; never climb, push, or pull.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Acute hearing is necessary for in-person communication assisting guests, and visual acuity sufficient to read paper documents.

Working Conditions:

This position typically functions indoors with minimal exposure to health or safety hazards.

Job Type: Part-time

Job Type: Part-time

Pay: $16.00 - $16.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:
All families and staff staying at the Ronald McDonald House must take a temperature and wear a mask indoors.

Ability to commute/relocate:

• Madera, CA 93636: Reliably commute or planning to relocate before starting work (Required)

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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