Description:UGA Finance is a growing financial technology company that offers consumers credit options at the point of sale. We are a leader in providing financing and servicing for unsecured lending in key verticals, including Education, Medical, Membership and Consumer Goods.
Our new, state of the art building in downtown Parkville offers an engaging work environment, employee amenities, and growth opportunities for our company.
We are looking for a friendly, problem-solving, and service-oriented person to join our Merchant Performance team. The Merchant Performance Specialist will handle client requests by reaching out to both clients and consumers to resolve escalated issues for the purpose of minimizing risk for client and company, while providing the best possible experience for clients, and improving internal processes along the way.
Primary responsibilities include (but not limited to):

• Accept incoming calls, emails, and communications of requests from clients and service providers in a friendly, approachable, and helpful manner.
• Follow written procedures and checklists and work with other departments to create internal solutions and provide resolutions to clients.
• Collaboratively solve for problems, while improving processes used to reach resolutions.
• Document policies and procedures used to reach resolutions for client and service provider requests to improve processes over time.
• Daily audit of new merchant setups, communicating issues to the Merchant Performance Supervisor for correction.
• Manage in case file management and research, to include opening, problem-solving, and closing of case investigations.
• Designs and develops specified reports case reports for management.
• Knowledge of basic office management and administration principles and procedures.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to read and interpret regulations, guidance documents, technical manuals, handbooks, forms and related instruction guides.
• Collaborates with employees across all levels to best understand how to update and create Company technical documents.

Requirements:

• 1+ year customer service experience preferred
• Excellent organizational, time management and multi-tasking skills
• Excellent verbal communication
• Excellent written communication
• Typing speed of 45 words per minute

UGA Finance has built a strong reputation in B2B relationships and consumer funding, establishing itself as the financing choice for leading brands throughout the world.
UGA Finance provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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