Represents General Authorities in the Missionary Department by managing cases related to missionary well-being. Serves as the first point of contact in the Missionary Department for assigned mission presidents. Provides support and encouragement. Works with mission presidents on missionary physical and emotional health cases, serious in-field transgressions, disobedience, abuse, accidents, emergencies, arrests, lawsuits, natural disasters, civil unrest, and death. Coordinates early releases or service mission transfers. Communicates routinely with General Authorities in the Missionary Department, mission presidents, MTC presidents, Area Presidencies, Missionary Department management, other Church Headquarters departments, medical and legal professionals, stake presidents, bishops, and families of missionaries to assist with the needs of individual missionaries.

*Note: This is a 3-year time bound position, with possibility of extension at discretion of the Missionary Department.

Under the direction of and in consultation with the Missionary Department Executive Directors, serves as case manager to resolve issues involving individual missionaries, including serious illness, accidents, other physical and emotional health needs, disobedience, transgression, emergencies, and evacuations.

60% - Missionary health: Seeks direction and approval from General Authorities in the Missionary Department in cases when there is a need for a missionary to return home for treatment or to transfer to a service assignment. Manages flow of information and recommendations from mission presidents and health professionals regarding proposed treatments. Coordinates with Missionary Medical. Works with Church Travel if the missionary returns home early. Coordinates the process of reinstatement back to full-time missionary service.

20% - Worthiness and obedience: Seeks direction and approval from General Authorities in the Missionary Department for cases when there is the need for a missionary to return home. Manages flow of information and recommendations from mission, stake, and Area presidencies regarding proposed actions due to missionary transgression or disobedience. Works with Church Travel if the missionary returns home early. Coordinates the process of reinstatement back to full-time missionary service.

15% - Legal: Manages flow of information in cases of abuse or other legal issues to protect victims, the missionary, and the interests of the Church. Assists mission presidents with direction from legal and mental health professionals. Seeks guidance and approval from General Authorities in the Missionary Department.

5% - Emergencies: Reports to General Authorities in Missionary Department to keep them informed regarding deaths, civil unrest, and natural disasters requiring missionaries' evacuation. Provides accurate and timely information to Missionary Department leaders, Church security, Missionary Medical, Church public affairs, parents, and local priesthood leaders.

Recent service as a mission president and broad ecclesiastical leadership experience is required. Excellent management and communication skills. Able to resolve situations according to policy and in a way that brings satisfaction to all parties involved. Can establish and maintain communication networks and confidentiality. Able to work under pressure on a variety of tasks simultaneously. Proactively lead and supervise projects. Experience and ease using technology, especially word processing. Fluency in a non-English language (especially Spanish or Portuguese) is helpful.