Essential Duties and Responsibilities

· Execute quotes in a timely manner and transacts customer purchase orders

· Support new equipment application engineering team

· Research historical cost data and apply mathematics and mechanical principles to analyze current needs.

· Communicate regularly and directly with customers, Production, Procurement, and other departments on the details of the order including issue resolution.

· Expedite orders and provide customers with production status.

· Field customer calls on technical questions and inquiries, make recommendations and/or take corrective action to solve issues, and determine if escalated customer service is warranted by another individual.

· Working with a team of Application Engineers and Outside Sales support to find appropriate solutions.

· Detail Oriented and Organized individual

· Work with customers, Accounting, and Quality departments, to resolve issues requiring the return of products. Includes issuing RMA’S, entering replacement orders if necessary

· Negotiate pricing in cooperation with management. Proactively generate sales and promote Company products.

· Remain up to date with Safety trainings as well as current available product lines

· Periodically work with suppliers to obtain correct product recommendations

· Maintain files to support estimates/surveys including technical calculations, instructions, and reports.

Education and/or Experience

· High School Diploma or GED

· Continued Education preferred

Qualifications:

· Multitasking and organizational skills, Highly attentive to detail.

· Ability to answer a high volume of calls and/or emails daily

· Communicates professionally and effectively verbally and written

· Ability to give input on issues in a team atmosphere and support final team and management decisions.

· Experience reading technical drawings and schematics

· Reliable, organized, detailed, and focused

· Time management and organization: Need to use a variety of organization methods, including calendar management

· Industry and sales experienced preferred

· Working knowledge of Microsoft Office suite, especially Outlook and Excel

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fairborn, OH 85301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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