Reservations PM Supervisor Job at SEASIDE INN RENTALS, LLC
Reservations PM Supervisor -
2 p.m - 10 p.m needed
Job description – This position is full-time year-round. This person reports directly to the Reservations Manager. The primary responsibility of the reservation supervisor is to capture as many reservations and guest data as possible by ensuring the reservation agents are performing their duties correctly and efficiently on inbound and outbound calls and utilizing our reservations sales software for guest data and reservation documentation. They will also be expected to assist agents with solutions and possibly handle challenging situations in a calm and professional manner. The ideal candidate is courteous, self-motivated, and detail oriented with a strong ability to multitask.
Reservations Sales Agent Employee Benefits -
- Monetized Incentive Bonuses
- Opportunity for advancement within the company
- Supplemented meals
Job responsibilities include but are not limited to -
- Monitor tasks in the reservations call center all while maintaining a productive team
- Monitor abandonment rate
- Supervise agent productivity and breaks
- Be respectful/ patient when taking calls
- Effectively listen and identify customer needs to offer the appropriate reservation
- Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
Requirements –
- Must be able to work flexible hours (day, mid, and late shifts, up to 10 P.M) and holidays
- Ability to handle information confidentially
- Strong communication skills; written and verbal
- Analytical Ability
- Self-Directed
- Must have a friendly demeanor
- Excellent Organizational Skills
- Must have Supervisory and Hospitality experience
Qualifying team members may enjoy the following benefits -
- Weekly Pay
Medical insurance- Vision, Dental, Disability, Life, and Accident insurance
- Paid Vacation
- Bereavement leave
- 401 k Plan
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.
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