Job Summary

Mid-Ohio Psychological Services, Inc is a community mental health agency. Mid-Ohio Psychological Services, Inc. provides high-quality, cost-effective, culturally-sensitive, socially-responsible, mental health, substance abuse, and support services to individuals and community organizations, while offering professional development to its staff and other professionals in the field. www.mopsohio.com

We are looking for a Full-Time Office Generalist to perform office support duties in our busy Lancaster location. Required hours are Monday through Friday 3pm to 9pm and Saturday 9am to 3pm. To apply please complete the job application process at the following link: http://mopscareers.com/ Please include salary requirements.

Mid-Ohio Psychological Services, Inc. is an Equal Opportunity/Equal Access/Affirmative Action institution. The agency aspires to be one of integrity, inclusion, and strong relationships through diversity among all staff, relationships within the community, and services offered to clients. The agency prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status. Application by members of all underrepresented groups is encouraged.

Essential Job Functions:

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Enter work schedules, manage calendars, and arrange appointments in an electronic scheduling program.
• Greet clients and visitors as they enter the office and notify appropriate staff of their arrival.
• Copy insurance cards, client IDs, and other materials clients may provide.
• Complete the telephone intake form with potential clients or referral sources.
• Complete reminder calls.
• Type release of information letters.
• Communicate with clients, staff, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Compile, copy, sort, and file business and client related documents.
• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers.
• Review files, records, and other documents to obtain information to respond to requests.
• Communicate effectively, both verbally and in writing. Shares information and demonstrates ability to listen openly and empathetically to others.
• Work collaboratively with fellow employees and others to achieve identified goals and objectives.
• Contributes to a positive work environment by treating others with fairness and respect.
• Demonstrates the ability to pro-actively plan work and proceed with a task with limited instruction. Willingly steps up to take on new responsibilities or to help a co-worker complete a task.
• Supports that relationship between the agency and the community by demonstrating respectful, courteous, and cooperative behavior when interacting with clients, visitor, and other employees.

Knowledge:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and transcription, designing forms, and other office procedures and terminology.
• Knowledge of electronic equipment and computer hardware and software, including common office applications.
• Knowledge of the principles of Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules and other Federal and State Laws regarding confidentiality and storage of health information.

Skills:

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• Being aware of others' reactions and understanding why they react as they do.
• Communicating effectively in writing as appropriate for the needs of the audience. Talking to others to convey information effectively.
• Actively looking for ways to help people.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Effective management of one’s own time; assessing and prioritizing tasks, and working within deadlines to complete tasks.
• Understanding written sentences and paragraphs in work related documents. Communicating effectively in writing as appropriate for the needs of the audience. Talking to others to convey information effectively
• Billing experience preferred

Benefits:

Employee benefit information is available on the agency website at www.mopsohio.com under the Job Opportunities information.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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