GTS is seeking a skilled Desktop Support Technician who meets the qualifications identified below to assist the Police Department and Municipal Court for a Texas city.

Job Title: Desktop Support Technician

Job Location: Cedar Park, Texas, 78613 (on-site)

Pay Rate: $22-$30/HR

Job Type: Long-Term Contract (1yr minimum)

Job Duties:

• Provides computer helpdesk technical support to include installations, upgrades and end-user support;
• Utilizes IT helpdesk ticketing system to provide high quality customer service, resolving cases via telephone support or in person, with escalation and follow-up of complex problems to Infrastructure Manager to ensure timely problem resolution;
• Maintains laptops, including configuration, preventive maintenance, repairs and upgrades;
• Evaluates new and existing technologies with vendors, to make recommendations to the Infrastructure Manager and IS staff concerning possible solutions;
• Participates in after-hours on-call support rotation schedule;
• Maintains the Police Department's Public Safety Communications System, computer aided dispatch and records management applications, Digital In-Car Video System and Telecommunications functions for the city public safety departments; and
• Performs such other related duties as may be assigned.

Qualifications

• High School Diploma or its equivalent, plus two (2) years of related experience OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Preferences

• Microsoft Certified Technology Specialist (MCTS)
• Cisco Certified Network Associate (CCNA)
• A+ Certification
• Microsoft Certified IT Professional (MCITP)
• Windows Client
• Prior experience with Police Department

Conditions of Employment:

• Must have a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law)
• Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
• Must be able to work outside of regular business hours as required
• CJIS qualified (A conviction for Class B misdemeanor and above is disqualifying.)
• Must be able to lift up to 50 pounds

GTS Technology Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job Types: Full-time, Contract

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cedar Park, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Desktop support: 1 year (Required)
• Software troubleshooting: 1 year (Required)

Work Location: One location

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