The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive, inclusive understanding of human creativity.

Basic Function: Facilitates admissions and check room services while supporting exhibitions, events, and Member Lounge to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment, and consistently provides exceptional service to all guests.

Primary Duties and Responsibilities:

• Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
• Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events, and programs.
• Assists with admission sales, checkroom, event and exhibition scanning, Member Lounge admissions, and other responsibilities as needed.
• Provides additional support for special events and programs outside of normal museum operating hours as needed.
• Operates virtual queuing software, helping to safely manage visitor capacity in certain exhibits.
• Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests.
• Responsible and accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission.
• Utilize manager/guest feedback as an opportunity to improve the customer service approach.
• Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
• Takes initiative to assist other MVE colleagues as needed.
• Performs other duties as assigned.

Experience Required: (An equivalent amount of training, education, and experience will be considered)

• A minimum of one year of customer service experience is required. Experience in hospitality or tourist attractions preferred. Must enjoy working with the public.
• Must have a basic knowledge of customer service best practices and possess excellent communication skills.
• Experience in cash handling and utilizing computerized point-of-sale systems with a high level of accuracy.
• Ability to read, write, and effectively communicate with customers, peers, and management.
• Willingness to work flexible schedules, including weekends, holidays, and before or after hours as needed.

We offer a competitive, comprehensive benefits package:

• Generous paid time off
• Paid holidays (up to 14 days)
• Medical, dental, and vision insurance
• Generous parental, caregiver, and medical leave benefits
• Competitive retirement plan (up to 9% matching contribution)
• Tuition remission and Tuition Exchange Program
• Great employee discounts
• Complimentary general admission to participating cultural institutions

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The Art Institute of Chicago requires all applicants to complete an online application to be considered for employment. 60 minutes are allotted for applicants to complete the employment application. The application will automatically time out after 60 minutes. If you are unable to submit the completed application at this time, please choose the "Save for Later" option to avoid losing the information you have entered so far.

Vaccination Expectation

Becoming vaccinated against COVID-19 is the most important contribution we as individuals can make to ensure our own safety and the safety of our museum and school community. All employees must complete an attestation and provide proof of their vaccination status, or request a medical or religious exemption within the first week of employment.

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.

This position is part of a bargaining unit represented by AFSCME Council 31