Information Technology

40 hours per week, Full-Time, Non-Exempt

A Systems Engineer/Analyst II performs responsibilities of implementing computer systems, software and networks. Assists Systems Engineer/Analysts in ensuring computer systems function efficiently and securely to support the requirements of information technology for the County of Somerset.

Assists in supporting County applications, internal servers, backups, network equipment and user desktops. Assists in basic troubleshooting, backup and archiving.

Assists with the administration and maintenance of County information technology infrastructure, including network connectivity, Internet access, email, WAN, VMware server and workstation virtualization, backups, telephone system, cameras, security access, SQL databases, network faxing, data/file storage, web services, remote network access, firewalls, anti-virus/anti-spam/cybersecurity services and Microsoft Active Directory and associated products. Assists with the operation and maintenance of the 911 network.

Works directly with PC technicians providing support for physical and virtual workstations and associated software. Helps install and improve computer software and network equipment. Maintains Microsoft Active Directory database and email servers which contains user, computer and email accounts.

Completes trouble report requests created by the Help Desk.

Essential Functions

• Install and support server hardware and software.
• Install and maintain the VMware virtual server and desktop network.
• Install and support Cisco network equipment and cabling infrastructure.
• Complete trouble report requests.
• Provide Internet/Intranet access for County sites and web servers.
• Install and support firewalls, web filtering, antivirus, RSA authentication, and network and cybersecurity systems.
• Install and support server data backup and disaster recovery systems.
• Install and support enterprise wide network faxing.
• Provide email support and administration for Microsoft Exchange, anti-spam and Zix email encryption servers.
• Administer Microsoft Active Directory and Group Policies.
• Identify and evaluate new products and technologies.
• Administer Cisco VoIP Call Manager phone system and call accounting system.
• Manage site to site wireless and internal wireless networks.
• Administer VPN connections between mobile desktops, municipalities and agencies.
• Administer the network faxing system.
• Manage the Sipass card access security system.
• Install and support network cameras and camera servers.
• Install and support the 911 network.

Essential Qualifications

• Prior experience as an IT Support Technician.
• Knowledge and experience with PC workstations, Windows10 and Window 11, networks, network printers, Servers
• and desktop software.
• Flexible and easily adaptable.
• Self-motivated, work well independently, organization and multi-tasking skills.
• Have good interpersonal skills.
• Bachelor's degree in Computer Science, or related field; or an equivalent combination of education and/or experience

Preferred

Knowledge of installation and configuration experience with Windows servers, VMware, network routing, email, firewalls and cyber security.

Job Type: Full-time

Pay: $54,300.00 - $72,400.00 per year

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have prior IT Support Technician experience?
• Do you have knowledge of experience with PC Workstations, Windows10 and Windows 11, network printers and servers?

Work Location: In person

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