Grow your IT career with us!

• Do you prefer hands on technical troubleshooting?
• Are you more productive when you are on the go, always moving and doing something new?
• Are you a strong communicator who thrives when helping others?
• Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

Path Forward IT (PFIT), a Blue Alliance company, is a national IT services provider with origins in healthcare IT. Since 2002, Path Forward IT has been troubleshooting, architecting, migrating, protecting, and securing IT environments for healthcare practices and businesses across a multitude of high-impact industries. At Path Forward IT, we are looking for the right person to fill the role of a hybrid Support Engineer I in Macon, GA.

As a member of our Support Services team, a hybrid Support Engineer I is part of a larger technical team, which partners and supports any needs or escalation required to allow for the best client experience. Individuals in this role are highly communicative and able to build relationships through concierge level service and meaningful exchanges at the customer site.

Important Attributes for a Path Forward IT (PFIT) Support Engineer I:

• Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to resolution
• Excellent written and verbal communication with team members and partners
• A willingness and commitment to learn new things and grow new skill sets
• Ability to fulfill night and weekend shifts as part of our on-call rotation
• Ability to travel by personal vehicle (up to 25-50%) to nearby offices as needed (mileage reimbursement provided)

And of course, your technical skills! This should include:

• Strong understanding of hardware, software, and network troubleshooting
• General understanding of DHCP and DNS configuration and management
• Able to successfully multitask and prioritize service issues
• Working experience with remote management of client computers and servers
• General knowledge for performing:
  • Active Directory and Exchange user and group maintenance tasks
  • Virtual Environment Management of Exchange 2010-2019/O365, SQL server management and understanding of various Microsoft Server products (Hyper-V, VMWare, Remote Desktop Services, etc.)

As a Path Forward IT (PFIT) Support Engineer I, we’re counting on you to:

• Take ownership and be accountable for solving service support tickets without reassigning the ticket
• Document new customer findings by creating or updating articles in IT Glue
• Successfully follow client protocols, processes and policies as outlined and presented by management via email, training materials and required team meetings
• Building client rapport via in-person troubleshooting for relevant issues, site walk throughs, face time, etc.

Why would You want to work with Us?

Being part of the Path Forward IT team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.