Senior Director of Lease Administration - Remote Job at CBRE
Posted
28-Dec-2022
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Sales & Leasing
Location(s)
Dallas - Texas - United States of America, Remote - US - Remote - US - United States of America
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate services firm. CBRE has over 100,000 employees and operates in more than 100 countries. We are looking for a Senior Director of Lease Administration to join our team. This is a remote role.
SUMMARY
The Senior Director of Lease Administration is accountable for providing effective leadership of Portfolio Services (PS) operational onsite and regional Lease Administration service delivery teams. This role will work in a matrix environment with senior business leaders and colleagues globally to deliver service to Americas PS clients.
The role entails managing and guiding a management team accountable for Lease Administration strategy on client service delivery, operational excellence, performance standards, onboarding new accounts, quality assurance protocols and governance for all operational teams.
- Org Structure: Reports into the Portfolio Americas Leader
- Direct & Matrix Reports: Operations Lead for On-Site teams and SSC Teams assigned to accounts
I. LEADERSHIP
- Provide leadership for on-site, remote and SSC based Portfolio Services (Lease Administration team members).
- Rollout operational program standards to remote and onsite teams.
- Contribute to revenue growth, account expansions, renewals and new business pursuits focusing on renewals and vetting new business models.
- Support Americas PS Technology strategies in collaboration with global GWS and ensuring technology vendor management framework is implemented effectively.
II. PLATFORM
- Responsible for on-going service delivery, performance standards, productivity, and quality for PS Lease Administration operations for GWS region.
- Monitor the PS quality assurance program and ensure target levels are achieved.
- Partner with the GWS ADs to develop and maintain a framework for peer reviews and diagnostics of on-site account teams in the Americas, with specific focus on operational processes, risk management, consistency, and best practices.
- Support continuing Lease Administration improvement and best practice adoption across operational and account teams.
- Develop and maintain a proactive communication strategy with leadership across GWS region on PS business updates, operational excellence, client satisfaction risk and escalations.
- Ensure a proactive approach and plans are in place to ensure PS can deliver services in all locations without business upset and that PS can respond to client demands for appropriate business resilience and business continuity.
- Act as escalation point for GWS Leadership if any risks or service issues arise ensuring resolution of said escalation
- Support global client metrics through the Reporting Team to include Sequentra PS client database.
III. CLIENT SATISFACTION
- Work with Portfolio Services senior leadership to ensure high levels of client satisfaction.
- Support team to improve service performance and achieve “dark green” customer service satisfaction ratings.
- Provide support for resolution of performance issues/escalations raised by clients and accounts. Day-to-day issues to be managed by Client Service Managers
- Coordination of tracking and executive level reporting on global GoGreen initiatives in GWS Region.
IV. RISK MANAGEMENT
- Build a program that enables PS to better recognize and manage its commercial and operational risks and is in alignment with wider GWS risk programs. To include development of risk assessments for use on PS managed and on-site accounts as well as generally increasing the awareness of risk within PS and how it can be managed out.
- Ensure the firm incurs no business upsets; anticipates and mitigates potential risks; performs root cause analysis and action plans to address unanticipated issues or events and adhere to compliance standards.
- Partner with global compliance to ensure teams are meeting our control objectives and adhering to our strategy around compliance.
VI. FINANCIALS/COMMERCIALS
- Accountability with Exec Leadership for performance against Americas PS revenue and EBITDA targets.
- Partnering with PS Leadership on synergy savings initiatives
- Support CSMs and hold them accountable for the financial performance and targets
- Support business growth and contribute to major client pursuits and pitches as well as support operational teams with client renewal initiatives.
QUALIFICATIONS
- Bachelor's degree in business, real estate or a related field.
- Minimum of 10 years commercial real estate experience with an in depth understanding of lease administration functions and services. Experience in property management or real estate accounting a plus.
- Excellent interpersonal, communication and presentation ability.
- Superior analytical and quantitative skills with the ability to problem solve and develop multiple solutions.
- Advanced computer proficiency with Microsoft Excel, Word, PowerPoint, Outlook.
- Experience conducting financial and business analysis, preparing budgets, forecasts and reports.
- Strong organizational skills with the ability to manage several projects simultaneously.
- Ability to provide efficient, timely, reliable and courteous service to customers.
- Business acumen, leadership and strong negotiation skills.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
#INDSJ
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Director of Lease Admin position is $150,000 annually or $72.12 per hour and the maximum salary for the Sr Director of Lease Admin position is $175000 annually or $84.13 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
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