The Ribbon UC/SBC Integration Engineer is a mid to senior-level engineer who performs as part of an integrated project team (IPT) to design, integrate, and implement a hybrid cloud UC solution for DOD customers. The Engineer provides expertise in the integration of Ribbon AS (Application Server) Session controllers with Ribbon/Sonus SBCs. The SBCs act as PSTN gateways for both Ribbon AS and Microsoft Teams environments. This person works closely with team network engineers, Network Operations Center technicians, network security engineers, and various other groups within the program.

During the Design Phase, the Engineer will review and analyze the Architecture and Design provided by the UC Architect team, assist with developing Detailed Design and Testing documentation, and is responsible for testing in the Lab environment. During the Integration Phase, the Engineer will work to stage the equipment and install it at the Data Centers, perform the user onboarding and user troubleshooting process, and work with engineers at the Customer locations to assist with integration required for local devices as needed to work with Ribbon AS or Teams. The Engineer will work to ensure that the Site Readiness and Cutover milestones are met. They further schedule and coordinate lifecycle configuration changes and service patches.

Responsibilities:

• Hands-on experience in administration of Enterprise grade Ribbon/Sonus SBCs and Ribbon AS.
• Mid to senior level knowledge to handle troubleshooting of complex PSTN issues involving Ribbon/Sonus SBCs.
• Fault isolate software and hardware issues for VoIP and network-based systems integrated with Teams to determine root cause and corrective action
• Provide high-level advice and direction for the integration of legacy voice systems with cloud and hardware-based VoIP solutions
• Create documentation for the integration, installation, and implementation of VoIP services
• Perform tuning tasks associated with VoIP and Network infrastructure ensuring Teams reliability in a local and wide area environment
• Provide expertise in voice QOS, Network Monitoring and Management solutions relating to Teams and SBC traffic
• Provide expertise in upgrading and replacing legacy PBXs with VoIP solutions
• Provide expertise in the integration of network devices including switches, routers, voice gateways, and session border controllers.
• Lead the planning of incremental improvements, implementation, and maintenance of the enterprise voice network
• Setup, Configuration, and support of SIP and TDM trunks and clients
• Support Voice Messaging Systems and transmission hardware as well as intra-campus transmission circuits and termination hardware
• Provide Project Management for site upgrades, local and remote system installations
• Monitor and analyze applications data and voice network traffic to characterize performance and predict impacts due to network changes
• Provide communications technology consulting expertise
• Provide high-level engineering and integration expertise for VoIP, Voice messaging, Video, Web conferencing, Chat, Presence, and other UC services related to Teams and Ribbon AS.
• Support the design, test, and integration initiatives for US DOD services.
• Perform specific site and core system tests including installation tests, deployment tests, functional tests, production release tests, and finally, acceptance testing for customer signoff
• Other duties as required

Qualifications:

• 6+ years of industry experience in large-scale UC and network transformation architecture
• 2+ years' experience as a primary resource in the design, implementation, and troubleshooting of Ribbon SBC solutions, or 5 years of similar experience with other SBCs.
• 1+ years' experience as a primary resource in the design, implementation, and troubleshooting of Ribbon AS session controller solutions, or 3 years of similar experience with similar systems such as Nortel CS1000, AS 5300, or CS2100.
• Expert in the integration of VoIP and legacy voice services with Microsoft Teams
• Experience configuring network devices such as switches, routers, voice gateways, and session border controllers
• Knowledge of SIP signaling related to Next Gen 9-1-1 call delivery
• Knowledge of TCP/IP, LAN, MPLS, and general network theory required
• Bachelor's Degree or equivalent work experience

Required Clearance: Personnel shall possess a Secret Security Clearance

Equal Opportunity Employer: Disability/Veteran