Lone Mountain Land Company (LMLC) manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Big Sky Town Center, and other projects in the Big Sky region.

Position Summary

Reporting to the Senior Property Manager, the Resident Experience Coordinator provides administrative support to the property management team and landlord to ensure the property is in order and well-organized, providing our residents with the highest level of customer service, and supporting the overall experience of each and every resident.

• This position will work out of our Bozeman and Big Sky offices as needed.

Job Duties

• Administer leases on assigned properties including delivery of renewal notices, review of tenant billings, preparation of vacancy reports, enforcement of tenant compliance, and performance of landlord obligations. Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Check tenant and contractor Certificates of Insurance to verify that they are in compliance with standards, making sure contract and lease administration files are accurate and updated, and maintaining information databases, such as employee and customer contact details. Prepare and organize paperwork/files for audits.
• Liaison with other disciplines/departments within the company to provide a team approach to the management of assigned properties including organizing meetings with coworkers and departments.
• Assist construction project managers with the transition of recently completed projects into the stabilized portfolio.
• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public whether contact is by mail, email, telephone, or in person.
• Help to facilitate the sharing of best practices and continuous improvement efforts by identifying and implementing procedures to improve and support overall operation and resident experience across the portfolio.
• Expand the use of current technologies and keep up to date with new technologies, systems, and procedures related to property management.
• Support management on assigned properties to ensure that efforts fully meet and exceed obligations. Oversee day-to-day activities of tenant communication, safety/security, maintenance, marketing, landscaping, and snow removal. At all times keep the space in condition to show.
• Communicate with accounting department to ensure the accuracy of rent roll, utility billing, and accounts receivable.
• Manage resident relations, service, and coordination of resident requests for repairs and maintenance including lease issues, questions, incidents, and other tenant concerns ensuring proper documentation is completed and submitted to the appropriate parties.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills & Competencies

• “Making the call”: Strong problem-solving, investigating, and critical judgment skills for all proposed scopes of work.
• Strong emphasis in hospitality and customer service.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational, accounting, and time management skills.
• Ability to maintain composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, subordinates, and the public.
• Skill to interact with Associates and guests alike, in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism, is crucial to this role.

Qualifications

• Bachelor’s Degree in a related field or 2+ years of related work experience.
• Property Management licensed in the State of Montana, or able to be licensed within the first year of employment.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Must be willing to participate in a learning environment.
• Experience working with outside HOA and property management organizations preferred.
• Must be able to quickly adapt to and effectively use new software products.
• Must have a valid driver's license and reliable transportation.
• Must be dependable and available to work within the property on weekends, nights, and/or holidays based on business demands.

Physical Demands

While performing the duties of this job, the employee is required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is occasionally performed in outside weather conditions.

While performing the duties of this job, the employee is required to walk and stand for; must be able to stand and exert well-paced mobility for up to 6 hours in length. The position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. The employee is occasionally required to reach with hands and arms. The employee must also occasionally lift and move up to 25 pounds.

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)