Caltrol is Hiring a Repair Coordinator in Chandler, AZ!

Caltrol is an employee-owned company offering a competitive salary, employee stock ownership (ESOP) opportunities, Medical, Vision and Dental within 60 days of hire, 401K with employer match, and many more benefits!

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NATURE AND SCOPE*

This is a customer facing position to support Caltrol’s valve services business. We provide service for various valve types including control valve, isolation valves, motor operated valves, regulators, levels, and instrumentation.

The Repair Coordinator is responsible for the management of the on-time and on-budget execution of valve service engagements, both in the depot and in the field. This involves understanding the scope of the repair, determining parts needed for the repair, coordinating with service leaders on labor hours and costs, creating the quote, communicating with the customer, getting Purchase Order, following the defined steps for setting up the job, communicating with the shop and with the customer during the service process and making sure work is completed on time and on budget.

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PRIMARY DUTIES*

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Works with customers and Account Managers to define service scope. This may require site visits and job walks.

• Works with Service Administrators and Shop personnel to create the quote
• Communicates with customer to make sure quote meets all expectations
• Provides clear scope description to Technicians who execute the work
• Participate in regular manpower planning and funnel planning meetings
• Updates appropriate service tracker information
• Assists in customer problem resolution and order status and provides invoicing write-up and preparation direction.
• Primary contact for Tech Lead and Customers during the service engagement
• Actively participates with team members to achieve team sales and gross profit goals.
• Work with Technicians and Customers to define solutions to discovery that comes up during service engagements
• Maintain all required documentation
• Final review of all financials and preparation for invoicing
• Work with Service Administrators to close out jobs and invoice

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REQUIREMENTS*

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Experience with mechanical sales and/or service

• Strong technical understanding
• Good working knowledge of the valve repair and/or other mechanical services
• Strong Sales and Customer interface skills.
• Verbal and written skills to effectively communicate.
• High organized and ability to multi-task
• Team attitude and willingness to coordinate outages.
• Ability to handle special assignments and schedule demanding workload to meet customer deadlines.
• Willingness to work overtime as situation requires.
• High level of accuracy.
• A high skill level with Excel, Power Point, and Word.

QUALIFICATIONS DESIRED

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A background in mechanical services

• College degree preferred.
• Experience in or selling/servicing industrial industries.

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TRAVEL*

Up to two times per month driving to customer sites.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

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