Southeast Region Director

PURPOSE OF THE POSITION

Provide leadership to clinical managers and clinical associates in the delivery of clinically excellent and efficient healthcare services to clients. Accountable for the clinical, operational and financial management of assigned operations groups to meet or exceed clinical quality, engagement, efficiency and financial targets, and to comply with all applicable regulatory requirements. Provide direction in managing customer, physician and employee relations in a manner that is consistent with SpecialtyCare (SC) Values.

Must reside in one of the following states: TN, AL, AR, LA, GA, NC, SC, FL

ESSENTIAL JOB FUNCTIONS

• Focus on customer relationships, engagement, account management and growth.
  • Build and maintain relationships with physicians and hospital customers including hospital administrators, materials management, billing representatives and operating room staff.
    • Meet contractual requirements and ensure applicable policies at accounts are met. Ensure customers’ expectations are met/exceeded.
    • Maintain customer satisfaction to meet/exceed retention rate metrics.
    • Initiate and execute contract renewals with strategic intention prior to expiration.
    • Report at risk accounts to Region President and develop action plans to address.
    • Conduct business reviews and facilitate evolving on-site relationship management and expectation meetings based on cadence set by Region President.
    • Clinical quality reporting is completed quarterly or at an appropriate customer cadence.
    • Customer and physician needs are addressed in a time frame appropriate to the need/issue in order to maintain relationships and meet/exceed expectations.
  • Work collaboratively with Business Development team to enter and grow markets and support enterprise wide growth targets including identifying cross sale and penetration opportunities.
    • Meet or exceed organic and new business growth targets for Operations Group.
• Focus on our people and engagement.
  • Meet or exceed targets for engagement survey scores.
  • Recruit, hire, and onboard clinical managers and provide leadership to clinical managers in the same areas with surgical neurophysiologists (SN) as appropriate. Do so in a manner committed to building high performance teams that embody SC’s values.
    • Participate in and support local recruiting efforts for experienced new hires and SNI candidates.
    • Ensure full completion of an engaging on-boarding for clinical managers and indirectly for all associates.
  • Directly/indirectly lead clinical managers, regional education coordinators, market development education coordinators, surgical neurophysiologists and travelers.
    • Ensure accountability by appraising performance. Reward positive performance and course correct inadequate performance. Document and communicate effectively and appropriately.
  • Work collaboratively with Education Team to support and ensure the development and training of SNIs and oversee operational progression.
    • Ensure SNIs successfully graduate from the training program within an appropriate timeframe determined by the Education Team.
  • Coach, mentor, lead, and support career development opportunities for associates in the operations group.
  • Develop and support the development of associates through ongoing training and education.
  • Create accountability by holding self-accountable, set and articulate goals in a collaborative manner, measure, provide feedback frequently, and celebrate performance.
  • Actively manage employee relations issues.
  • Foster open communication and disseminate information as appropriate.
    • Lead and manage to operational communication cadence and meet/exceed minimum service line requirements set for team meetings and 1:1s.
• Focus on our patients and quality.
  • Ensure SpecialtyCare’s clinical quality standards and protocols are adhered to consistently.
    • Ensure compliance with SpecialtyCare’s clinical practice guidelines through overseeing completion of monthly clinical chart audits and meet/exceed score targets.
  • Ensure all associates meet SpecialtyCare’s clinical quality expectations and standards.
    • Ensure clinical managers completion of in Operating Room (OR) annual clinical assessments.
• Focus on operational efficiency and results.
  • Execute company, service line, and region initiatives across operational territory.
  • Uphold SpecialtyCare’s policies and standards. Support the resolution of clinical, credentialing or operational issues in a timely and appropriate manner.
  • Develop strategic plans to grow contribution margin by increasing revenue and managing cost.
    • Maintain annual attrition rate below targets
    • Meet/exceed all financial targets
    • Analyze trends and market information. Disseminate competitive information to company leaders.
  • Lead the management of associate productivity to optimize clinical efficiency and utilization
    • Meet/exceed targeted staffing and productivity levels for ops group.
  • Complete administrative work in a timely manner.
    • Oversee and support neuro services clinical managers day to day operational requirements including credentialing of associates, meeting daily client needs and ensure Joint Commission requirements and applicable regulatory requirements are met.
    • Complete all administrative duties in a timeframe and manner that meets/exceed expectations, including answering emails and phone calls, and approvals for timesheets, expenses, variable compensation, and MDEP payment.
  • Maintain compliance with all regulatory agencies.
• Focus on leading and supporting success.
  • Motivate and ensure team understands, supports and lives company values. Be a cultural Carrier.
  • Participate in leadership meetings and training events.
  • Lead by example and set the standard for SpecialtyCare leadership by demonstrating the SpecialtyCare values in your words and actions
  • Meet personal productivity targets as defined by Region President.
• Allocation of time should include:
  • 30% Customers
  • 30% People
  • 10% Patients
  • 30% Operations
• Understand, support and live the SpecialtyCare Values – Integrity, Teamwork, Care & Improvement.