Patient Service Representative Job at Goodwill TalentBridge
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Our client, a large medical university, is seeking a Patient Service Representative to provide patients with a seamless clinic visit at their Vernon Hills clinic. If you're looking for a clinic that cares for the employees as much as their patients, this is the place to explore. Apply to learn more!
Essential Duties & Responsibilities
- Greet patients with grace.
- Guide patients instructions/directions.
- Notify personnel of patient check-in.
- Work with clinical staff to coordinate and schedule appointments.
- Relay necessary information to staff.
- Answer phones in pleasant and timely manner.
- Complete necessary paperwork such as encounter forms and medical records.
- Utilize computer system to generate information necessary for billing.
- Update patient information, collect copays, provide and assist with any necessary forms needing completion and obtain signatures as necessary.
- Maintain clean, orderly waiting area and oversee coordination of patient movement, report issues or irregularities.
- Supplement office staff as reception tasks permit by assisting with photocopying, computer input/ typing and other delegated tasks as directed.
- Balance cash and credit card payments with encounter forms.
- Balance cash drawer.
- Assist with collections and accounts for daily encounter forms.
- Respond to written, faxed and phoned chart requests with appropriate follow-up and response.
- Utilize computer to track chart inquires and access other pertinent information, along with locating missing charts.
- File medical histories and other information in patient charts according to departmental guidelines.
Conditions of Employment
- Must achieve satisfactory results from a background check
- Must have proof of COVID 19 vaccination and booster or a university approved exemption
Required Education & Experience
- High School Diploma or GED
- Customer service or medical office experience
Interested? Apply! Let's chat!
Job Type: Full-time
Pay: $14.42 - $19.00 per hour
Healthcare setting:
- Clinic
Schedule:
- Monday to Friday
Work Location: In person
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