Facilities Support Technician

Start Date: ASAP

Part Time: Wednesday & Thursday, 3pm-8pm / Friday & Saturday, 4pm-10pm / Sunday, 11am-4pm

Benefits: Paid Time Off

Who We Are

Founded in 2004, CityParking Inc. is a parking operator based in downtown Richmond, Virginia. We provide monthly and transient parking for commuters, visitors, and residents in Richmond, Fredericksburg, and Norfolk. CityParking makes parking as simple and convenient as possible for our communities. We are technologically innovative and problem solvers. We trust our employees to put our customers first in everything we do. Our team works hard and enjoys the challenges of a busy and dynamic work environment. We invite career-seekers looking for an opportunity to learn and grow with us!

Description

The Facilities Support Technician will assist with equipment and software maintenance and general upkeep of parking facilities. This position will provide technical support for systems and hardware, and consistently and effectively communicates between teams, co-workers, customers, and clients. A thorough understanding of software systems and technical troubleshooting is critical to succeeding in this role. Must be able to easily navigate a role that requires learning various equipment functions, such as pay kiosks and gate access systems. The Facilities Support Technician role enables reliable operation of all CityParking sites and systems and is vital to our company’s success.

Primary Job Duties

• Learn and be able to capably operate and troubleshoot our facilities’ software and hardware within the first 90 days of employment.
• Assist with basic programming and understanding of software used to manage parking facilities.
• Support software and hardware installations and upgrades as directed.
• Run and analyze routine reports for pay stations and parking systems.
• Perform general maintenance duties related to the safety and maintenance of the parking facility.
• Perform daily equipment inspections, maintenance, and basic cleaning.
• Ensure all parking facilities’ hardware and tech are maintained and inspected daily.
• Ensure cleanliness and safety protocols are adhered to always.
• Works with team to establish standards, make recommendations, and implement changes when necessary.
• Be responsive and timely with correspondence and problem resolution and display a willingness to always help.
• Interface with customers either in person or via intercom system or phone call to troubleshoot common problems and questions and provide support as needed.
• Work on various projects as assigned.

Experience

• 2+ years in an electronic equipment maintenance or technical role
• Computer programming and software installation
• Data aggregation and analysis
• Parking industry experience is preferred but not required.
• Experience with parking access and revenue control systems such as T2 Iris, Flash Parking, Honk Mobile, Park Mobile, Parkeon, Help Me Parker is a big plus!

Skills

• Ability to keep track and report on activity
• Ability communicate professionally and effectively
• Positive attitude and interpersonal skills
• Adapt to changes, delays or unexpected events
• Demonstrate clear and sound judgement
• Must be able to meet physical demands of the job, including but not limited to walking / standing for long periods of time, lifting up to 50 lbs.

Education

• High School diploma or GED required