Delta Vacations, Elite Service Associate - Onsite in Minot, ND Job at Delta
United States, North Dakota, Minot
DLV Operations
11-May-2023
Ref #: 20929
How you'll help us Keep Climbing (overview & key responsibilities)
As an Elite Service Associate working inMinot, ND, you will join a service focused team, focused on listening to, caring for and connecting with customers with a specific focus on our Diamond Elite agencies. In this role you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offer solutions and additional products. Ideal candidates should demonstrate the desire to make our customers travel not only superior but memorable. Delta Vacationsis one of the largest travel wholesalers in the United States and is a wholly owned subsidiary of Delta Air Lines.
This isa full-timeposition.The wage is $15.00 per hour.
Delta Vacations will be offering a $2,000 sign-on bonus to employees* in this position.In addition, we are proud to offer a competitive benefit package which includes medical, dental, and vision coverage options. Other benefits include 401K, profit sharing paid vacation, paid holidays and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacationopportunities.
Elite Service Associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:
Effective listening
Quickly identifying and owning customer issues
Actively searching for solutions to problems
Making quality decisions
Interacting with a globally diverse group of customers and colleagues
Commendable and priority handling of inbound service calls.
Communicating applicable information to customers regarding DLV Inc.'s products, services, policies and procedures.
Elite Service Associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.
At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life.Successful candidates will participate in a comprehensive training for up to 11 weeks which includes instruction, observation, exams and performance measures. The new hire training will be Monday through Friday 8:30am 5:00pm CST.After training, we will assign new employees to a permanent shift that may be significantly different than your training shift which may include evenings and weekends.It may be necessary, given the business need, to work over-time, as needed.
**Sign on bonus is payable in two installments. The first installment of $1,000 will be paid on the pay period following 90 days of employment and the second installment of $1,000 will be paid on the pay period following 180 days of employment. Sign on bonus will be subject to normal tax requirements per Internal Revenue Code. Delta Vacations retains discretionary authority to modify or cancel this program at any time and for any reason. **
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta Vacations, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta Vacations employees. Exploring a career at Delta Vacations gives you a chance to see the world and Go Beyond the Fight while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, prot sharing program, and performance incentives
401(k) with generous company contributions up to 5%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Lateral and promotional career opportunities
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- Be at least 18 years of age.
- High School diploma, GED or High School Equivalency, and must be authorized to work in the United States.
- Be willing to work full time (Delta Vacations does not offer part-time schedules)
- Computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searches.
- Ability to multi-task duties as well as the ability to understand multiple products
- Demonstrate clear, pleasant, courteous, good verbal and written communication using appropriate grammar, tone, and pronunciation.
- Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
- Successfully pass a pre-employment background check and drug test.
- Embraces diverse people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications)
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