Responsibilities
- Receive hands-on training on TEOCO’s products and services
- Work directly with customers
- The candidate’s primary responsibility will be to handle tickets, phone, chat, email and various other Customer Support and Operations Support functions
- 5-day schedule will occasionally need to cover weekend activities
- Manage and triage a large number of incoming requests in a timely manner
- Work closely with the Operations team to plan delivery routes, review product updates
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Take the extra mile to engage customers, building relationships of trust through open and interactive communication
- Follow communication procedures, guidelines and policies
- Assist with developing new processes and providing insight and feedback to help move the team forward
Experience and Qualifications
- Candidates should be highly motivated, friendly, professional and also love working on a team
- Must have an excellent work ethic
- Quick learner
- Strong phone skills including managing calls, quickly finding solutions to inquiries while providing exceptional service
- Ability to multi-task and organize work for timely completion
- Ability to follow oral and written instructions
- Ability to communicate effectively orally and in writing
- Ability to speak, write, read, and understand standard English
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