Customer Payment Services Specialist (Lindon, UT) NO WEEKENDS! Job at Vivint Smart Home
Job Description
Who We Are:
Vivint is a leading smart home company in North America. Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Who We’re Looking For:
Customer Payment Services Specialists utilize strong communication and negotiation skills to resolve delinquent customer balances. They represent the company with a high standard of professionalism to positively impact the Customer Experience. We are looking for individuals that are able to use conflict management and problem-solving skills to find a solution that benefits our customers and our company.
Position Details:
Training: Paid, Mandatory, Full-Time (2 weeks, Monday - Friday 8:00 AM - 4:30 PM)
Available Shift: (Full-Time) Mon - Fri 10:30 AM - 7:00 PM
Starting Pay: Base pay = $15.00/hr + uncapped commission. (The average hourly rate of base + commission = $18.25)
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We want you to grow with us! Potential to make up to $19.50/hr within your first year.
*Potential promotions and estimated compensation are dependent on performance and are not guaranteed.*
Essential Functions/Responsibilities:
Process and update customer payment methods.
Assist multiple customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance.
Build and maintain a positive customer relationship in every interaction – manage all customer issues and escalations within the outlined scope.
Engage with fellow employees to successfully identify problem areas and resolve urgent needs.
What will make you successful:
Conflict Management skills and composure
Quickly identify a customer’s needs and provide creative solutions to new problems
World-class customer service and interpersonal skills
Work in a fast-paced and goal-oriented environment
Ability to work with multiple software applications and screens simultaneously
Basic understanding and ability to process simple math daily
Strong organizational, problem-solving, and troubleshooting skills with attention to detail
Self-motivated while also able to perform in a team environment
Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
Minimum Requirements:
Must be able to reliably commute to our Lindon, UT office
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Must also be 18 years or older
Why Vivint:
FREE Daily on-site catered lunch/snack/drinks
Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits, and much more
Part-time and Full-time options
Flexible scheduling
Mental health resources, including free, professional, and confidential counseling services, are available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization.
Clear Career Paths for All CX Positions. Start with us & grow your career.
Discounts with various national companies and vendors
Casual dress code
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
What We Stand For:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion
Find out more about what it's like to work here:
https://www.youtube.com/watch?v=d2f4KguloeU
Vivint.com/Careers
https://www.vivint.com/company/about-us
Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we conduct random drug testing on-site.
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